Terms of Service & Sale

1. Scope and Agreement

These Terms of Service and Conditions of Sale govern all online purchases made through Nordic Horizon E-Shop, operated by [Company Legal Name P.C.] (Registered Address: [Physical Address, Postal Code, City, Greece], General Commercial Registry No: [Αρ. Γ.Ε.ΜΗ. / GEMI], VAT ID: [Α.Φ.Μ. / VAT], [Δ.Ο.Υ. / Tax Office]). By accessing our site, browsing, or completing an order, you agree to be legally bound by these terms. Please review them carefully before completing any transaction.

2. Orders and Contract Formation

When you complete our checkout process, you submit a binding offer to purchase the specified items. You will receive an automated order confirmation email containing your order summary and unique access link. A binding sales contract is formed once payment has been cleared or the order is accepted for dispatch.

We reserve the right to decline or cancel orders in cases of stock unavailability, pricing errors, or suspected fraudulent activity.

3. Prices and Taxes (VAT)

All prices displayed in the store are in Euros (€) and are inclusive of statutory Value Added Tax (VAT) applicable in our jurisdiction (24%). Applicable shipping fees are calculated and clearly shown in your shopping cart and at checkout before order finalization.

4. Payment Methods & Security

We offer secure payment options:

• Credit / Debit Card (Stripe): Card details are encrypted and processed securely via Stripe. We never store or view your full credit card number.
• Cash on Delivery (COD): Payment is settled in cash directly to the courier agent upon parcel delivery.

5. Delivery and Dispatch

Orders are dispatched via express courier services. Estimated delivery times are 1–3 business days for domestic mainland addresses and 2–5 business days for island or remote regions. In events of force majeure (extreme weather, strikes, postal delays), dispatch times may be extended.

6. Right of Withdrawal & Returns

European Union consumers possess a statutory right to cancel and return purchases within 14 calendar days without cause. Please consult our detailed Returns & Right of Withdrawal Policy for exact procedures and conditions.

7. Intellectual Property

All content on this website, including photographs, typography, logos, graphic design, and software code, is the intellectual property of Nordic Horizon E-Shop or licensed to us. Reproduction, duplication, or redistribution without prior written consent is strictly prohibited.

8. Governing Law & Dispute Resolution

These terms are governed by the laws of Greece and applicable European Union directives. In the event of any consumer dispute that cannot be resolved directly with us, you have the right to access the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.